Please be advised that the official business days in the DORRA from Saturday to Thursday. Fridays, holidays and public holiday its holidays for all employees of Dorra Store and shipping companies
Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority
Dorra mainly delivers your orders through the company's own fleet, but may get help from a third party at peak times to ensure the timely shipping of your order.
We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.
You can subscribe to get your orders delivered for the selected products on a regular basis (daily, weekly or monthly).
Orders should be requested at least four hours ahead of time for same-day delivery, bearing in mind the cutoff time of 16:00 PM and working hours of Dorra store. Some goods may need more time for processing, with delivery, taking a day or several days, depending on the nature of the item.
In the case of urgent orders, please contact our customer service and we will do our best to help you.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 00 days of the first delivery attempt.
The delivery charge is LYD 15 per order to (Tripoli, Janzur). The shipping to the rest of the Libyan cities is through Vanex and the cost starts from 15 LYD to 45 LYD depends on your city in Libya.
We process and ship all our orders 6 days a week, with the exception of Fridays and Libya Public Holidays.
For Libya, Orders placed after 16:00 pm will be processed the next working day to be delivered within 2 to 5 working days.
Important Delivery Information:
Dorra Store reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
If you want to cancel or refund your order, please head our Contact page and follow the steps to lodge a request.
Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.